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PRIVACY POLICY

This privacy policy (this " Policy") explains how personal information is collected, used, and disclosed by Escape Quest Ltd. and its business partners (collectively, "Escape Quest," " we," "our" or " us"). This Policy applies to visitors and users (individually , " you ") of Escape Quest's website, applications, and other online services (each, a " Site," and collectively, our "Sites").

By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy.

For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.

Third parties such as social networks or review websites and apps that you use in connection with our Site may also collect, use, and share information about you. This Policy does not cover such third parties or their services and we do not take any responsibility for how such third parties may use any information they collect. For information about third-party privacy practices, please consult with them directly.

This Policy is governed by the laws of New Zealand.

1. YOUR ACKNOWLEDGEMENT OF THIS PRIVACY POLICY.

 

It is your responsibility to review this Privacy Policy carefully, especially before providing us any personal information. The use of information collected through our service shall be limited to the purpose of providing the service for which you have provided the information.

2. AMENDMENTS TO THIS PRIVACY POLICY

 

Escape Quest Ltd. reserves the right to amend this policy from time to time by updating this page. Amendments will take effect when posted on the Website. You should check this page from time to time to ensure that you are happy with any changes.

If you access or use the Website or Escape Quest Social Media after any amendment to this Privacy Policy, you acknowledge that you have read the updated version of this Privacy Policy. Unless otherwise stated, our current Privacy Policy applies to all the personal information we have about you.

3. WHAT WE COLLECT VIA OUR WEBSITE

 

When creating a booking or ordering vouchers via our site, as appropriate, you may be asked to enter your name, email address, postal address, phone number or other details which are required in order for us to provide the service.

 

We may also collect information from you when you fill out a form, contact our team or provide us with feedback on our products or services.

We may also ask optional marketing questions in some forms, such as where you are from and how you heard about us.

 

If you do not provide the personal information we ask you to provide, or the information is incorrect, we may not be able to confirm your booking, provide the requested services, respond to an enquiry, or contact you.

4. INFORMATION SHARED PUBLICLY

 

Information that you choose to make public is disclosed publicly. Information posted publicly on social media websites, on our websites, and third-party websites such as tripadvisor.com are all available for others to see.

We may make use of any information that you make public when you use any such third-party services for the purposes of our business.

All third-party services are governed by the privacy policies and/or practices of the relevant third party, for which we are not responsible.  Search engines may index your information posted on these sites making it accessible to third parties. Make sure you keep that in mind when deciding what to follow and share online.

5. HOW WE USE YOUR PERSONAL INFORMATION

 

5.1 We use your data to provide you with great escape game services. That includes doing things like:

  • Improving our products and services for you and other customers including managing the Site to ensure everyone gets the best experience, performing market research to understand our customer’s views, reaching out for feedback and testimonials and personalising our experiences to make our service more intuitive & engaging.

  • Providing you with the products and services you have selected, keeping you up-to-date and informed and responding to your enquiries such as notifying you in the case of business disruptions, confirming your booking or highlighting new escape experiences we think you will be interested in.

  • Legal, regulatory or business reasons such as assisting with crime and fraud prevention and ensuring we provide the products and services you have selected. 

5.2 Sensitive personal information

If you provide us with sensitive personal information such as that relating to a disability we will use this for the purpose of facilitating your visit at our premises and making sure that you get the best experience.

6. HOW LONG WE KEEP YOUR PERSONAL INFORMATION

 

We keep information while you're our customer and after you've left us.

We use your information to provide you with the products and services you have selected and for a variety of other reasons.

 

For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had a booking with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services to help us evolve and improve our customer experience.

In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.

7. HOW WE PROTECT YOUR PERSONAL INFORMATION

 

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Site as safe as possible. We also use regular Malware Scanning.

This website has a SSL certificate to improve security. SSL secures connections and prevents hackers from impersonating us or stealing your information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

All transactions are processed through a gateway provider (PayPal) and financial details are not stored or processed on our servers.

8. WHEN WE WILL SHARE YOUR PERSONAL DATA WITH OTHERS

 

In the day to day running of our business, we may share your data with the following:

  • Any business partners, suppliers and sub-contractors we work with to provide you with goods or services that you have requested from us. For example, we are required to share data with our booking engine provider and payment processors when you make a booking with us. We will also share data with our email service provider in order to send you service or marketing emails.

  • Analytics and search engine providers (such as Google Analytics) that assist us in the improvement and optimisation of our site.

  • When you make a card payment on our website, your information is processed by PayPal. You can read their privacy policy https://www.paypal.com/au/webapps/mpp/ua/privacy-full

  • We may also share your personal information with third parties on a one-off basis, for example, if:
    we sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

  • We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and other agreements; or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

9. COOKIES

 

We collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Wix uses.

Cookies are used to enhance your experience of the Website and  Escape Quest Social Media and to provide certain facilities on the Website and Social Media. For example, session cookies allow you to carry information across pages of the Website and Social Media when booking a game with us, and avoid you having to re-enter information.

We also use session cookies to collect information about your device including its IP address (a unique identifier of your device), operating system and browser type. This helps us ensure that content from the Website and Escape Quest Social Media is presented in the most effective manner for you and your device. We also collect information about browsing actions and patterns.

 

9.1 Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Wix, our website analytics provider, to learn about site traffic and activity.

9.2 Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders

  • Email address

  • Name

  • Phone number

We share this information with Wix, our website hosting provider, so they can provide website services to us.

9.3 Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

It’s not possible to unsubscribe from these messages.

We share your contact information with Wix, our website hosting provider, so they can send these emails to you on our behalf.

9.4 Fonts

Our website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

9.5 Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

We share this information with Wix, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

This website is hosted by Wix. Wix collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Wix needs the data to run this website, and to protect and improve its platform and services. Wix analyses the data in a de-personalized form.

9.6 Third party cookies

We work with third-parties that place cookies on our Sites to provide their services, including:

  • Analytics/Measurement: we use third-party analytics cookies to gain insight into how our visitors use the Sites, to find out what works and what doesn't, to optimize and improve our Sites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Sites. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our Sites after they have been shown an online advertisement, which may include advertisements on third-party websites.

  • Remarketing Pixel Tags: we may share website usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Sites and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Sites. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on our Site during earlier browsing sessions.

 

9.7 Deactivating cookies

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since all browsers are a little different, look at your browser's Help Menu to learn the correct way to modify your cookie preferences.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. This won't affect, however, your user experience nor make your experience on our Site less efficient.

10. THIRD PARTY DISCLOSURE

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

11. YOUR RIGHTS

 

Apart from the right to be informed about how we use your personal data (the purpose of this Privacy Policy), you also have the following rights:

  • You have the right to request access, correction or deletion of your personal information.  To do so, please contact us using the details in the ‘contact us’ section below.

  • For residents of the European Union, where the General Data Protection Regulation (GDPR) applies, you have the right to restrict the processing of your personal information, to object to processing of your personal information, to portability of your personal information, or to obtain erasure of your personal information as set out in the GDPR.

  • Residents of the EU may make a complaint to a government supervisory authority if you feel your rights have been breached in accordance with GDPR. 

12. HOW TO CONTACT US

 

If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by using the information below.

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