TERMS AND CONDITIONS

Please make sure all participants (or their parents or guardians) have read these Terms & Conditions before booking.

1. About us and acceptance of these terms

These terms apply to all activities, products and services provided by Motion Cinema Limited (NZBN 9429030030886), a New Zealand-owned company trading as Thrillzone and Escape Quest ("we", "us", "our"). They cover all our locations, listed at thrillzone.co.nz and escapequest.co.nz. Not every activity is offered at every location.

By booking with us (online, by phone, by email or in person), buying a ticket, voucher or package, or checking in for any activity, you agree to these terms.

If you book for a group, you confirm you have authority to accept these terms for everyone in your booking and that you have made them aware of these terms.
A parent or legal guardian must accept these terms on behalf of anyone under 18.
Some activities have extra terms, set out in section 7. These apply in addition to the general terms.
Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other New Zealand law that cannot be excluded.

Contacting us: Email hello@thrillzone.co.nz or use the contact details on our websites. If we need to contact you, we will use the phone number or email in your booking.

2. Bookings and payment

How to book: Online at thrillzone.co.nz or escapequest.co.nz, by phone, by email or in person at our venues.
Payment: Payment is due in full at the time of booking. Group bookings may pay a deposit, as set out in the Cancellation Policy.
Confirmation: Your booking is confirmed once payment is processed and you reach the confirmation page or receive a receipt in store. We will also email you a confirmation. It is your ticket and is valid for the number of people shown.
Your details: Please check your booking details are correct. You confirm that all details you give us are true and accurate.
Payment methods: Online bookings and payments are processed securely through FareHarbor and Stripe, so we never hold your card details. We accept Visa, Mastercard and American Express online. American Express is not accepted in store.
Invoices: Registered businesses booking team building can ask in writing to pay by invoice. Invoices must be paid in full at least 3 days before the booking, or we may cancel the booking or refuse entry.
Prices: Prices are in NZD and include GST unless stated otherwise. We may change prices at any time, but not for bookings already paid.
Promotions: Discount codes and promotions cannot be combined unless stated, and may have their own conditions.

3. Cancellations, changes and refunds

All cancellations, changes, refunds, credits, group bookings and third-party bookings are covered by our Cancellation Policy. Please read it before booking.

If we cancel: If we cancel a session because of weather, equipment faults, safety concerns, government restrictions or circumstances outside our control, you can move your booking or receive a full refund.
Gift vouchers: Gift vouchers are valid for 3 years from the date of purchase, with the expiry date shown on the voucher. They cannot be exchanged for cash or refunded, except where required by law.

4. Arrival, late arrivals and no-shows

Arrival: Please arrive 15 minutes before your start time to check in. Sessions start on time and will not be delayed for late arrivals.
No-shows: No-shows, and late arrivals who cannot take part, are not eligible for a refund, credit or move, as set out in the Cancellation Policy.
Getting here: You are responsible for getting to our venue on time. We do not provide parking and are not responsible for transport delays.
Numbers on the day: If fewer people attend than booked, the difference is not refunded unless the booking was changed under the Cancellation Policy. Extra players can be added beforehand by calling the number on our website, or on arrival, subject to availability.

5. Safety, conduct and responsibility (all activities)

Risk and safety

Our activities involve physical activity and some inherent risk. You take part voluntarily and must follow the briefing, signage and staff instructions.
If you have a medical condition, please get professional health advice before booking. Tell staff before participating about any condition, injury or pregnancy that could affect your safety.
Some activities have age, height and weight requirements, set out in section 7 and on each activity page. Participants must meet these.
Do not climb on or apply force to walls, props or surfaces that are not designed for it. None of our games require this.

Conduct

Anyone who appears affected by alcohol or drugs may be refused entry or removed, and their booking cancelled or ended without refund.
Alcohol may not be consumed on our premises without management's written consent before your booking.
We do not tolerate bullying, harassment, violence, abuse or threatening behaviour towards our staff or other customers. Anyone behaving this way will be removed without refund.
We may end a session early or ask anyone to leave if they break the rules, behave unsafely or put themselves or others at risk. Refunds will not be given in these cases.

Our responsibility

We take reasonable care to provide safe facilities, equipment and supervision.
To the extent permitted by law, we are not liable for loss, injury or damage caused by a participant's failure to follow the briefing, rules or staff instructions, or by misuse of equipment or facilities.
To the extent permitted by law, we are not liable for indirect or consequential losses, such as travel costs or lost income, including where a booking is cancelled or ended early. Our total liability for any booking is limited to the price paid for it.
Personal injury in New Zealand is generally covered by ACC.

Equipment and damage

All equipment must be returned at the end of your activity in the condition it was given.
You may be charged the reasonable cost of repairing or replacing equipment, fittings or property damaged intentionally, through misuse, or by not following instructions.

Personal belongings

You are responsible for your personal belongings. Lockers are available for some activities. Lost property is held for 7 days.

6. Check-in, privacy, photos and CCTV

Check-in

The main person on each booking must complete our digital check-in before the activity, on behalf of everyone in their group. At some venues, including Auckland, and for some activities or occasions, every participant may need to check in individually. A parent or guardian must check in on behalf of anyone under 18. Completing check-in confirms you have read and agree to these terms for yourself and everyone you check in for.

Your personal information

We collect the details you give us at booking and check-in, such as your name and contact details, to manage bookings, keep participants safe and contact you if needed.
We store and use your information in line with the Privacy Act 2020 and our Privacy Policy at thrillzone.co.nz/privacy-policy. We keep it only as long as we need it for these purposes, and we do not sell it.
You can ask to see or correct your information at any time by emailing hello@thrillzone.co.nz.

Marketing emails

When you book or check in, we add your email address to our mailing list so we can send you news and offers from Thrillzone and Escape Quest. You can opt out at any time by telling a staff member, emailing hello@thrillzone.co.nz, or using the unsubscribe link in any of our emails.

Photos and video we take

Staff may take photos or video during activities, including team photos after escape rooms. We may use these on screens at our venues, on our websites and on social media such as Facebook, Instagram and TikTok. Team photos may be posted on Facebook, without name tags, so you can find them.
If you do not want to appear, tell a staff member at check-in or when the photo is taken, and we will not use images of you.

Your own photos and recordings

Bloggers, vloggers and media wanting to film or photograph at our venues for review purposes need our permission first. Contact hello@thrillzone.co.nz.

CCTV

Our premises are monitored by CCTV for safety and security. Footage is kept for up to 7 days and only shared where required by law or to investigate an incident.
Escape rooms are monitored by video and audio during each game, as this is needed to run it. These recordings are kept for up to 7 days, only as evidence of illegal behaviour such as wilful damage or harassment of staff.

7. Activity-specific terms Escape rooms

Food and drink are not allowed inside the rooms.
Photos, video and audio recording are not allowed inside escape rooms, including on mobile phones.
Puzzles never require force or climbing. Please treat props and furniture with care.
Please do not share details or solutions of our games with anyone. Our games are our intellectual property and may not be used in any way without our written consent.

Virtual and mixed reality experiences

Applies to the XR Challenge Room, VR Battleground, Omni VR, Hologate VR, VR Escape Room and the Race Car Simulators.

We advise you not to take part if you have heart disease, vertigo, epilepsy or a history of seizures, neck or back problems, or are prone to motion sickness, or if you are pregnant.
VR escape games include moments of virtual climbing that give the feeling of being high above the ground. Please consider this if you have vertigo or a fear of heights.
If you feel unwell, stop and tell a staff member straight away. Refunds are not given if a session ends early because a participant feels unwell.
Swearing and abusive language are not allowed in experiences shared with other teams.
Omni VR participants must be between 1.40 m and 1.90 m tall and weigh no more than 130 kg. You must give accurate height and weight information, and you may be charged for damage caused by exceeding these limits.
There is no minimum age for VR experiences, but for younger children please talk to our team before booking.
Some VR experiences are provided by third-party developers, and their terms may also apply to those experiences.

XR Challenge Room

Sessions are for 2 to 8 players.
This is a fast-paced game that involves moving quickly and reacting to targets. Remove loose items such as bags, hats and jewellery before playing.
Touch and tap the interactive surfaces only as shown in the briefing. Do not hit, kick or throw objects at them.

Outdoor Escape Adventure

This activity takes place on public streets. Participants must follow the NZ road code, obey traffic signals and take care around traffic.
Children under 14 must be accompanied at all times by a parent or guardian, who is responsible for them.
A bond of NZD $200 is required in addition to the ticket price. It is refunded in full when the activity bag, its contents and the iPad are returned in the same condition. We may deduct the reasonable cost of repair or replacement for anything lost or damaged.
The activity bag and iPad must be returned straight after the game ends.

Putt 'N' Glow Mini Golf

Do not lean on walls, climb on props or hit props with clubs.
No running or climbing. Never lift your club above waist height.
Anyone behaving unsafely or inappropriately will be asked to leave.
You may be charged the reasonable cost of repairing or replacing equipment or props damaged through misuse.
Removing any equipment from the premises is theft. The course is monitored by CCTV.

Kidz Club

The parent or guardian booking Kidz Club agrees to the following:

My child is aged 4 to 13.
I will pick up my child by the end of the session. Late pick-ups are charged as set out in the fee schedule on our website.
Thrillzone may ask me to collect my child early if they are unwell, distressed, bullying others or disrupting the session. Refunds are not given in these cases.
Staff may give minor first aid (such as a plaster). In a serious situation, staff will call an ambulance first and then contact me. Ambulance and medical costs are my responsibility.
I will tell staff about any allergies, medical conditions or medication before the session.
I will pay the reasonable cost of any damage my child causes to equipment through misuse.
Only I or a person I have named at drop-off may collect my child.

Auckland Holiday Programme

The Holiday Programme has its own separate terms and conditions, which apply to all Holiday Programme bookings.

Frisbee Golf Hire

Frisbees must be returned by 9pm on the day of hire.
A bond of $25 per frisbee, or a valid photo ID, is required. It is returned when the frisbees come back without major damage.
If a frisbee is lost or returned with major damage, a $25 replacement fee per frisbee applies. It is taken from the bond, or must be paid before any ID is returned.

8. Changes, governing law and contact

We may update these terms from time to time. The version on our website at the time you book applies to your booking.
These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.
If any part of these terms is found unenforceable, the rest still applies.
Questions, complaints or privacy requests: hello@thrillzone.co.nz

Last updated: 29/09/2026