Question 1

WILL MY PHONE OR TABLET WORK FOR AR?

Accepted Answer

If your device is under 3 years old, it should support the app. Try downloading the app first before purchasing the game. Supported Platform is Android. Android versions 27, 28 and 29+. iOS is currently unavailable!

Question 2

I HAVEN'T RECEIVED MY EMAIL INSTUCTIONS

Accepted Answer

Please check your SPAM folder first, the email will be from printplayescape.com. If nothing has arrived within 24h of purchase then please reach out to us via email with name and email used for puchase queenstown@escapequest.co.nz

Question 3

MY DEVEICE IS ASKING ME TO ENTER A CODE ON THE FIRST AUGMENTED REALITY PUZZLE?

Accepted Answer

Please go to our play at home page and download the latestest version of the Empire Escape app.

Question 4

HOW CAN WE RACE AGAINST OTHER TEAMS TO ESCAPE FIRST?!

Accepted Answer

Each team needs to purchase a copy of the game. Individual teams will need to download the print the mission dossier and then get ready to play. If playing Empire Escape, each team will also need to have the app downloaded to a device. Set up a zoom/skype session with teams and let the banter begin. Once all teams are ready, simultaneously press the start game button and try to Escape first!

Question 5

SHOULD ALL TEAM MEMBERS LOG INTO THE ONLINE PORTAL TOGETHER?

Accepted Answer

It's not recommended. We suggest one person logs into the online game system and shares screen via Zoom/Skype if team members are in separate locations.

Question 6

IS A PRINTER REQUIRED?

Accepted Answer

Yes it is when playing Missing Gold Escort, but only one team member needs a printed copy. This can then be shared via Zoom/Skype to the rest of the team in any location. Printing is only required before the game starts. No printing is required during game time. Printing is HIGHLY recommended but not essential for Empire Escape.

Question 7

CAN WE PLAY WITHOUT A PRINTER FOR EMPIRE ESCAPE?

Accepted Answer

We HIGHLY recommend printing the dossier, but it is possible to play without printing. A tablet can be used to display the dossier and the Augmented Reality puzzles. There are two paper only based puzzles that will be difficult to complete without printing. Photos are provided in the clues to help with these two puzzles if you do not have access to a printer.

Question 8

DO I NEED TO PRINT THROUGHOUT THE GAME?

Accepted Answer

No, the .pdf dossier should be printed before the game starts and only needs to be printed once.

Question 9

CAN HEARING IMPAIRED PEOPLE PLAY?

Accepted Answer

Yes, absolutely! Closed captions are provided for any audio components of the game.

Question 10

CAN I BUY NOW AND PLAY LATER?

Accepted Answer

Yes, absolutely! There is no game expiry. Once purchased, access code and all materials and instructions are provided. The game only begins once you have pressed the start timer button in the online game system. You can take as long as you like to play the game but the game can only be played once.

Question 11

CAN I PLAY THE GAME MORE THAN ONCE?

Accepted Answer

You can only play the game once with each purchased access code.

Question 12

ARE CLUES PROVIDED DURING THE GAME?

Accepted Answer

Yes, absolutely! A number of clues are provided for each puzzle with no penalty (time etc) for use. We encourage you to use them.

Question 13

DO I NEED TO FOLLOW CUT AND FOLD INSTRUCTIONS?

Accepted Answer

Yes, this is a new Escape Room game concept and it's important to read and follow the instructions provided. Instructions are provided in the order confirmation email and also on the online game system as you play. These are instructions, not clues, so please follow them. Follow the cut instructions prior to starting your Escape Room game. Follow the fold instructions provided in the online game system as you play.

Question 14

HOW MANY PAGES NEED TO BE PRINTED?

Accepted Answer

The .pdf dossier is approx. 15 pages, but you don't need to print the first cover page or a few others. If a page has cutting guides it needs to be printed.

Question 15

IS COLOUR PRINTING REQUIRED?

Accepted Answer

No. Black and White printing only at this stage.

Question 16

DO I NEED AN INTERNET CONNECTION TO PLAY?

Accepted Answer

Yes, an internet connection is required to play the game.

Question 17

CAN I PLAY THE MISSING GOLD ESCORT ON A MOBILE PHONE?

Accepted Answer

It's not recommended. The online game interface is designed to be used on a iPad/Laptop sized device so you can see the clues/maps/videos etc clearly.

Question 18

HOW DIFFICULT IS THE MISSING GOLD ESCORT?

Accepted Answer

Advanced depending on how many clues you choose to use.

Question 19

I DON'T KNOW ANYTHING ABOUT THE HISTORY OF QUEENSTOWN, CAN I PLAY?

Accepted Answer

Yes, absolutely! Everything you need to escape is provided. No prior knowledge of Queenstown’s history or geography is required.

Question 20

I'VE PLAYED SOME OF YOUR ESCAPE ROOMS ALREADY IS THIS A NEW GAME?

Accepted Answer

Yes, it is! Completely new and made from scratch right here in Queenstown, NZ.

PLAY AT HOME ESCAPE ROOM GAME FAQ’S